Frequently Asked Questions
A. How do I become a new patient?
For newborns: When you deliver your baby, let the hospital know who you’ve chosen as the baby’s primary doctor. If you are at Avista or Good Samaritan the nursery will call us, so that one of our doctors can come to see the baby. If you are at a different hospital, another pediatrician on-call for that hospital will come see the baby. You’ll need to call us to schedule the Newborn Check when you’re discharged from the hospital. Our doctors like to see the baby 24-48 hours after discharge.
For patients transferring in due to a move or insurance change: Our doctors would like all previous records in hand to review before we schedule a new Well Child or adult physical appointment. These can be requested with a “Record Release” form filled out at our office or with your previous physician. The records usually takes a minimum of 1-2 weeks to arrive. Previous records are not needed to be seen for a sick appointment.
A. I'm sick; how can I get an appointment?
Our office has a triage system in place to ensure that all patients needing to see a doctor will have a same-day appointment. Your call will be answered by the receptionist who will take down all the pertinent information for the nurse. The patient’s chart will be pulled and the nurse will return your call as soon as possible. Each triage nurse is trained to recognize those symptoms which require an immediate or same day appointment as well as offer the best home care advice if the patient does not need to be seen.
A. How can I meet the doctors?
Our doctors offer Meet & Greet appointments free of charge. These appointments are 15 minutes and give you the opportunity to meet the doctor and ask any questions you may have about the practice. No medical care is given during this time. We do not do Meet & Greet appointments for adult patients.
A. I’ve moved away from the practice; how can I transfer my records out?
You will need to complete a “Release of Medical Information” form either at our office or with your new physician. The Release form must include the new physician’s address and the parent/legal guardian’s signature. Once we have received the form and the doctors have signed off on the transfer, our front office will copy and mail off the records. Please allow 2-4 weeks for your new office to receive the records. Records sent to another physician will be copied and mailed free of charge. Copies for your personal use or sent to multiple physicians will be charged $25 each.
A. Can someone else bring my child in?
In order for someone other than the parents to bring a child in for a sick appointment, a “Permission to Treat” form must be completed, signed, and in our office at the time of the patient’s appointment. Parents MUST accompany the patient for any Well Child appointments or consults.
A. How do I know my appointment will be covered by insurance?
We accept most insurance companies except for Kaiser, Medicare and UA Net (CU/BCBS). However, you should check with your insurance company. It is the responsibility of the patient’s parents/legal guardians to know what benefits and coverages your insurance plan has. For more on insurance click here.
A. How do I get a copy of my child’s immunization records?
Immunization records can be requested via phone, email or fax. We require up to one week for these requests.
A. How do I get forms filled out for my child’s school?
Our doctors can complete the vast majority of these forms if your child has had a Well Child Check within the previous 12 months. If your child has not had a check in over a year, s/he will need to be seen for a Well Child Check before the forms may be completed. You may mail or drop off the forms to be filled out or make a request via phone, email or fax. We require up to one week for these requests.
A. Can I be billed for my Copay?
Your copay is part of your contract with your insurance company which must be paid at the time of service. There will be a $20 charge for any copays not paid at the time of service.
A. What hospitals are you associated with?
Our doctors have medical staff privileges at Avista Hospital, SCL-Good Samaritan Medical Center, St. Anthony's North Health Campus and Children’s Hospital Colorado for newborn and pediatric patients.
Our group of physicians are credentialed with many of the major medical insurance plans. We offer medical care from your child's nursery/newborn care all the way through adulthood.Please call our office to inquire if your medical insurance is on our list of carriers.